Refund policy

Refund & Return Policy

At Polgar Coffee, we want every order to arrive exactly as expected. Because many of our products are freshly prepared or made to order, we do not accept standard returns or exchanges for change of mind.

Coffee & Tea

For food safety and quality reasons, coffee and tea products cannot be returned.

If you receive an incorrect, damaged, or defective coffee or tea product, please contact us at rpolgar7777@gmail.com and we will review the issue for a replacement or other appropriate resolution.

Please do not mail coffee or tea products back to us unless specifically instructed.

Apparel, Mugs & Merchandise

Our merchandise is produced on demand specifically for each order. Because of this, we do not accept returns or exchanges due to:

Change of mind
Ordering the wrong size
Selecting the wrong color
Ordering the wrong product
Other customer ordering errors

Please review product details and sizing information carefully before completing your purchase.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us at rpolgar7777@gmail.com as soon as possible.

Please include:

Your order number
A description of the issue
Clear photos showing the product and the issue

Once the issue has been reviewed and approved, we may provide a replacement or refund, depending on the circumstances.

Lost Orders

If your package appears to have been lost in transit, contact us at rpolgar7777@gmail.com with your order number and tracking information.

We will investigate the shipment and determine the appropriate resolution.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Orders that cannot be delivered because of an incorrect or incomplete customer-provided address may not qualify for a free replacement or refund. Additional shipping costs may apply if an order needs to be reshipped.

Order Changes & Cancellations

Because orders may enter production or fulfillment shortly after they are placed, we cannot guarantee changes or cancellations after an order has been submitted.

If you need to make a change, contact us immediately at rpolgar7777@gmail.com and we will do our best to assist before fulfillment begins.