Frequently Asked Questions
How fresh is your coffee?
Our coffee is prepared and fulfilled on demand rather than sitting in our own warehouse waiting for an order. This helps us provide fresh, quality coffee directly to our customers.
How long does it take to process my coffee order?
Coffee and tea orders generally require approximately 1–5 business days to be prepared before shipment.
How long does merchandise take to process?
Our apparel, mugs, and other made-to-order merchandise generally require approximately 2–5 business days for production and fulfillment before shipment.
Why did I receive only part of my order?
Don't worry! Coffee and merchandise may be fulfilled separately. If your order contains different types of products, they may ship in separate packages and arrive at different times.
Will I receive tracking information?
Yes. When tracking is available, you'll receive a shipping confirmation email with your tracking details once your order ships.
Do you accept returns?
Because our coffee and tea products are prepared for individual orders and our merchandise is made on demand, we do not accept standard returns or exchanges for change of mind.
However, if you receive a damaged, defective, misprinted, or incorrect product, please contact us so we can review the issue.
Can I return coffee?
For food safety and quality reasons, coffee and tea products cannot be returned. If there's a problem with your order, contact us instead so we can help resolve it.
Can I exchange my shirt or hoodie for another size?
We don't offer exchanges when the wrong size or color was ordered. Please review the sizing information on the product page carefully before purchasing.
If you received the wrong size because of a fulfillment error, contact us with photos and your order number.
What if my order arrives damaged?
Contact us at support@polgarcoffee.com with your order number and clear photos showing the damage. We'll review the issue and determine whether a replacement or refund is appropriate.
What if I entered the wrong shipping address?
Contact us immediately at support@polgarcoffee.com. If your order hasn't entered fulfillment yet, we may be able to update it. Once production or shipping has begun, changes cannot be guaranteed and additional reshipping costs may apply.
Do you ship internationally?
International availability and delivery times can vary by product and destination. Customs duties, taxes, or import fees may also apply and are the customer's responsibility where required.
How can I contact Polgar Coffee?
For questions about your order, products, shipping, or anything else, contact us at: